Shipping policy

We ship worldwide via Australia Post.

Nothing in this policy limits your rights under the Australian Consumer Law (ACL).

1. Where We Ship

We accept and ship orders within Australia & the rest of Oceania using Australia Post (AusPost).

2. Domestic Shipping (Australia) 🇦🇺

Standard Shipping

  • FREE on orders $175+

  • $11.00 flat rate for orders under $175

  • $8.00 flat rate on orders only containing charms for orders under $40

  • Estimated delivery: 2-8 business days

Express Shipping

  • FREE on orders $200+

  • $15.00 flat rate for orders under $200

  • $8.00 flat rate on orders only containing charms for orders under $40

  • Estimated delivery: 1–4 business days

3. International Shipping 🌍

Standard Shipping

  • $20 flat rate for orders under $200 for all countries except New Zealand

  • $16 flat rate for orders under $200 for New Zealand
  • Estimated delivery: 6–10 business days

Express Shipping

  • FREE on orders $200+

  • $30 flat rate for orders under $200

  • Estimated delivery: 4–6 business days

Important Notes

  • Timeframes vary based on destination and customs processing.

  • Customers are responsible for all import duties, taxes, VAT, and customs-related fees.

  • We are not liable for packages delayed, refused, or returned due to customs requirements or unpaid charges.

  • Please check your local customs rules before ordering.

4. Processing Times

Because our items are handmade, we typically dispatch orders within:
1-3 weeks

You will receive a tracking link once your order ships.

5. Pre-Orders & Restocks

Each pre-order product page lists an estimated dispatch timeframe.

Please note:

  • Dispatch estimates are approximate and may change due to supplier or production delays.

  • If the estimate changes, we will notify you by email.

  • Orders ship once the pre-order item becomes available.

6. Orders Containing Both Pre-Order & In-Stock Items

Depending on your location and fulfilment method, we may:

  • ship items together when the pre-order arrives, or

  • ship in-stock items separately

If separate shipments are required, we will contact you first.

For pre-order cancellations and refunds, see our Returns & Refund Policy.

7. Returns & Exchanges

For full return conditions—including change-of-mind rules, pre-order returns, and ACL rights—please refer to our Returns & Refund Policy.

Quick Summary

Change of Mind

  • No refunds for change of mind

  • Exchange/store credit may be offered if:

    • contact made within 14 days

    • item unused and in original condition

    • item not personalised

  • Return postage is the customer’s responsibility

Faulty or Incorrect Items

  • Contact us within 7 days

  • You may be entitled to a repair, replacement, or refund under the ACL

  • We cover return postage for faulty/incorrect items

8. How to Initiate a Return

Please contact us with:

  • your order number

  • a description of the issue

  • photos (if applicable)

We aim to reply within 2 business days.

9. Your Rights Under the Australian Consumer Law

We comply fully with the ACL. You may be entitled to a repair, replacement, or refund if your product fails to meet consumer guarantees.