FAQ
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Where are you based?
We are proudly Australian, based on Sydney's Northern Beaches.
What leather do you use?
We use full grain leather from Italian tanneries. These are high-quality, durable leathers that age wonderfully. Upon request, we can also source Australian leather, for a more cost effective option. If this is something you'd like, Contact Us.
What are my rights under Australian Law?
All purchases are covered by the Australian Consumer Law, which guarantees your right to a repair, replacement, or refund if a product fails to meet basic quality or performance standards.
When will I receive my order?
We take 5-7 days to make your journal. Once, it's ready to ship out, you will receive an email with the tracking number.
Can I do a change of mind return?
As these items are made-to-order, we do not offer refunds or returns for change-of-mind purchases.
However, we may offer an exchange if the item:
- is unused
- in original condition
- not personalised
- returned within 14 days of delivery
Return shipping is the responsibility of the customer.
My order arrived damaged or faulty. What can I do?
If your item arrives damaged, faulty, or incorrect, please contact us within 7 days of receiving it.
In line with the Australian Consumer Law, you may be entitled to a repair, replacement, or refund, depending on the issue.
We will cover the return postage cost for faulty or incorrect items.