FAQ

Where are your pieces made?

I make everything right here, in Sydney, Australia, where I call home.

How do these journals work?

My journals are refillable. It consists of a reusable, durable outer cover, made of leather, and elastic cords running down the centre of the spine, using which you can swap paper inserts as and when you fill the pages of the individual notebooks.

When you fill the pages, you keep the outer cover and simply replace the internal notebook, making it a sustainable, long-lasting, and cost-effective alternative to buying brand-new books.

Does the cover come with notebook inserts?

Each cover comes with 1 insert. You are welcome to purchase more from my website.

How much is shipping?

Australia

Standard shipping is $11 on orders under $175, or $8 on orders under $40 if you're just purchasing charms or small accessories.

Standard shipping on orders over $150 or $40 (for charms and small accessories) is free.

Express shipping is $15 on orders below $200 or free on orders over $200.

International Shipping

Standard shipping is $20 on orders under $200 for all countries except New Zealand.

For New Zealand, standard shipping is $16 for orders under $200.

Express shipping is free on orders over $200.

$30 for orders under $200

When will I receive my order?

Each piece take 5-7 days to make. Once, it's ready to ship out, you will receive an email with the tracking number.

Domestic Shipping

  • Standard Estimated delivery: 2-8 business days
  • Express Estimated delivery: 1–4 business days

International Shipping

Standard Shipping

  • Standard Estimated delivery: 6–10 business days
  • Express Estimated delivery: 4–6 business days

Timeframes vary based on destination and customs processing.

Customers are responsible for all import duties, taxes, VAT, and customs-related fees.

We are not liable for packages delayed, refused, or returned due to customs requirements or unpaid charges.

What leather do you use?

I use full grain leather, vegetable tanned from Italian tanneries. These are high-quality, durable leathers that age wonderfully.

Upon request, I can also source Australian leather, for a more cost effective option. If this is something you'd like, Contact Us.

Is the leather perfect?

No, and that is what makes it unique. Vegetable tanning keeps natural details like color shifts, light striations, small scars, and unique grain. These are normal and make each piece one of a kind, and will be even more unique as it develops a patina over time.

Patina is the soft sheen and deeper tone that builds with time, light, and the oils from your hands. Your piece will slowly grow richer and more personal.

How do I care for my leather?

Leather Care: Wipe gently with a clean, dry cloth. If desired, apply a touch of leather balm with a soft cloth, let it absorb, then lightly buff. Avoid water, harsh cleaners (alcohol or solvents), and direct heat. If it gets wet, blot and let it air dry naturally.

Eyelet Care: Brass eyelets with a colored finish may naturally patina with time and touch. To brighten, gently polish with a cotton swab and a brass cleaner, avoiding contact with the leather.

What clay do you work with?

I work with terracotta and earthenware clays, and will be working with some porcelain and stoneware for upcoming collections.

Do you accept custom requests?

Absolutely! I accept custom order requests for my journals, whether it is a specific size or if you're after a colour that I don't usually stock. I also accept custom requests for pottery!

Contact me and we can take it from there.

Stamping & Debossing

I can stamp up to 15 characters. Letters, numbers are welcome. Hearts, stars, sparkle emoji, sun and moon symbols are available.

Add your text during your product selection.

I will reach out if your request needs adjustment.

What are my rights under Australian Law?

All purchases are covered by the Australian Consumer Law, which guarantees your right to a repair, replacement, or refund if a product fails to meet basic quality or performance standards.

Can I do a change of mind return?

As these items are made-to-order, we do not offer refunds or returns for change-of-mind purchases.

However, we may offer an exchange if the item:

  • is unused
  • in original condition
  • not personalised
  • returned within 14 days of delivery

Return shipping is the responsibility of the customer.

My order arrived damaged or faulty. What can I do?

If your item arrives damaged, faulty, or incorrect, please contact me within 7 days of receiving it.

In line with the Australian Consumer Law, you may be entitled to a repair, replacement, or refund, depending on the issue.

I will cover the return postage cost for faulty or incorrect items.